Frequently Asked Questions
Keying Questions
Padlock Questions
Ordering Questions
Sales Terms & Conditions
Keying Questions
Can I order padlocks that all open with the same key?
Yes. Locks that can be opened with the same key are called keyed alike (KA).
What are keyed alike (KA) padlocks?
Keyed alike locks are all identical. All keys supplied in the group will open all of the locks in that group. Lock models that are available keyed alike are listed as KA.
What are keyed differently (KD) padlocks?
Keyed differently locks are randomly selected from a group of locks with different key cuts. The number of keyed differently locks in the group depends upon the number of pins in the lock core and the manufacturer of the lock. Use this table as a guide:
3 pin core: from 10 to 40 key differs
4 pin core: about 250 key differs
5 pin core: about 1,100 key differs
6 pin core: over 5,000 key differs
Each lock is supplied with two keys. Lock models that are available keyed differently are listed as KD.
What are master keyed (MK) padlocks?
Some lock models are available keyed differently (see question above) with a master key override. The master key will open any of the locks in that group. The master key must be ordered separately. Lock models that are available with master key override are listed as MK.
How many keys are included with each lock?
Two keys are included with each lock unless otherwise noted in the product page.
Can I order locks keyed alike to locks from a previous order?
Yes. If you have ordered locks from us previously, we automatically try to match your locks on subsequent orders unless you request otherwise.
Can I order locks keyed alike to locks that I ordered previously from another supplier?
Yes. We can supply Master, American and Abus padlocks keyed to a specific number. Some restrictions may apply.
Padlock Questions
How do I find the padlock dimensions?
Use your mouse to point to the small padlock line drawing under the padlock photograph in the product page. The line drawing with padlock specifications will enlarge.
How do I retrieve a lost combination for a combination lock?
A lost combination cannot be retrieved. When you reset the combination lock, it is best to record the combination for future reference and keep it in a safe place.
What makes a padlock all weather?
A lock is considered all weather if the lock body, shackle and internal components are all made from materials that will not rust such as brass, stainless steel or aluminum. All locks including all weather locks should be lubricated once or twice per year with a non-petroleum based lubricant such as Lock Lubricant to keep them functioning properly.
Is there a padlock that cannot be cut?
No. All locks can be cut with the correct tool. However, some locks have special features such as shrouded shackles and unique body shapes that make them more difficult to cut.
Ordering Questions
Are there discounted prices for larger orders?
Yes. You can view volume discounts on each product page. Be sure to select the keying option that you want from the drop down list. There may be an additional charge for some keyed alike(KA) and master keyed(MK) padlocks.
How long will it take to receive my order?
Locks shipped from our warehouse normally ship within 2-3 business days. Back ordered locks and custom keyed locks will be delivered in approximately two to three weeks. If you need your order by a certain date, please indicate that on your order and we will do out best to accommodate your request.
Can I order products that are not listed on the web site?
Yes. We carry all products manufactured by Master Lock, American Lock and Abus Lock. Call 1-800-456-1789 for an instant price quotation or complete the online Request for Quotation form.
Do you accept purchase orders?
We accept purchase orders from schools, institutions and many businesses for stock hardware. Pre-approval is required. Orders for custom keyed padlocks and non-stock hardware may require full or partial payment with the order. Call for details.
How much is shipping?
Orders are shipped the most economical way (US mail or UPS ground). We add $3 per order to the shipping charges for handling.
How can I pay for my order?
We accept Visa, Mastercard and American Express credit cards. We also accept payment by eCheck, company check and ACH (electronic funds transfer).
Can I receive a written price quotation?
Written quotations are available upon request and will be emailed or faxed to you in one business day. Call 1-800-456-1789 for an instant price quotation or complete the online Request for Quotation form.
Is there a minimum order size?
There is no minimum order size for stock padlocks. Master keyed, custom keyed and non-stock padlocks may be subject to a minimum purchase quantity. Please call us for details.
Do you offer preferred customer discount coupons by email?
Yes! Join our mailing list to receive exclusive discounts, new product announcements and helpful tips via email.
Do you ship orders to Canada?
Yes, we ship orders to Canada. Shipping charges only include transportation. Duties, taxes, brokerage and other fees are not included in shipping charges. The customer is responsible for all additional taxes and fees. Orders are FOB Essington, PA.
Do you ship orders outside of North America?
Yes, we ship orders worldwide. Shipping charges only include transportation. Duties, taxes, brokerage and other fees are not included in shipping charges. The customer is responsible for all additional taxes and fees. Orders are FOB Essington, PA.
Sales Terms & Conditions
What is your return policy?
Unused stock hardware may be returned within fifteen (15) days of receipt. All returns must be accompanied by a return merchandise authorization (RMA) issued to the buyer by Philadelphia Security Products, Inc. Returned merchandise may be subject to a 20% restocking fee. Non-stock and custom hardware may not be returned. All sales are final. See our Terms and Conditions for more details.
Is there a product warranty?
Yes. All merchadise is warranted against defect by the manufacturer. Read each manufacturer's warranty in Terms & Conditions.